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Terms and Conditions – Hotel Bären Ringgenberg GmbH

1. Scope of Application

1. These Terms and Conditions apply to contracts for the temporary rental of hotel rooms for accommodation purposes, as well as all other related goods and services provided by the hotel (Accommodation Agreement).

2. Subletting or re-letting of the rooms provided, and their use for purposes other than accommodation, require the prior written consent of the hotel.

3. The customer’s own terms and conditions shall only apply if expressly agreed in writing in advance.

2. Contract Conclusion, Contracting Parties, Limitation Period

1. The hotel may confirm room bookings in writing at its discretion.

2. Contracting parties are the hotel and the customer. If a third party makes the booking on behalf of the customer, that third party shall be jointly liable with the customer as joint debtor.

3. All claims against the hotel generally become statute-barred within one year from the statutory limitation commencement date. Claims for damages become statute-barred after five years. The limitation period reductions do not apply to claims based on intentional or grossly negligent breaches of duty by the hotel.

3. Services, Prices, Payment, Offsetting

1. The hotel is obliged to provide the rooms booked by the customer and to render the agreed services.

2. The customer is obliged to pay the applicable or agreed prices for the provision of the room and any other services used. This also applies to services and expenses arranged by the hotel for third parties at the customer’s request. Prices include the applicable statutory VAT.

3. The hotel may condition its consent to the customer’s later reduction in the number of booked rooms, services, or length of stay on an increase in the price per room and/or for other hotel services.

4. Hotel invoices are payable within 10 days from the date of invoice without deduction. In the event of late payment, the hotel may charge a flat fee (late payment surcharge and handling fee) of CHF 30.00.

5. The hotel may require an advance payment or security deposit upon conclusion of the contract.

6. In justified cases, such as customer payment arrears, the hotel may refuse further services.

7. The customer may only offset or reduce a hotel claim with an undisputed or legally established claim.

4. Customer Cancellation (Withdrawal, No-Show)

1. Customer cancellation of the contract requires the hotel’s written consent. Without such consent, the agreed price remains payable even if the customer does not use the contractual services.

2. If a specific date for free cancellation has been agreed in writing, the customer may cancel the contract without payment or damage claims from the hotel if cancellation occurs by that date. The right to cancel lapses if not exercised in writing by the agreed deadline.

3. For unused rooms, the hotel shall credit any income from renting the rooms to others. If the rooms are not rented otherwise, the hotel may charge 100% of the contractually agreed rate.

4. Unless otherwise agreed, the right to cancel without charge expires two weeks before the contractual arrival date. The hotel's stated cancellation policy applies.

5. Hotel Cancellation

1. If a specific deadline for free customer cancellation has been agreed, the hotel is entitled to cancel the contract within that period as well (e.g., non-payment of agreed advance).

2. In the event of justified cancellation by the hotel, the customer shall have no claim for damages.

6. Room Availability, Handover, and Return

1. The customer has no entitlement to the provision of specific rooms unless expressly confirmed in writing by the hotel.

2. Booked rooms are available from 15:00 on the agreed arrival date. Early access is not guaranteed.

3. On the agreed departure date, rooms must be vacated and returned to the hotel no later than 11:00. For late check-out until 14:00, the hotel may charge 50% of the full room rate; thereafter 100% of the rate.

7. Hotel Liability

1. The hotel is liable for its obligations under the contract. Claims for damages by the customer are excluded, except for damages arising from injury to life, body, or health due to a breach of duty for which the hotel is responsible, and for other damages caused by intentional or grossly negligent breaches of duty or by a negligent breach of typical contractual obligations.

2. For items brought into the hotel, statutory provisions apply. Liability is limited to one hundred times the room rate, up to a maximum of CHF 3,500, and for cash, securities, and valuables, up to CHF 800. The hotel does not store valuables; safekeeping is the responsibility of the guest.

3. If the customer is provided with a parking space on the hotel premises, even for a fee, this does not constitute a safekeeping agreement. The hotel is not liable for loss of or damage to vehicles or their contents, except in cases of intent or gross negligence.

8. Prohibited Uses

The customer may not use the hotel website, premises, or services for:
(a) unlawful purposes;
(b) solicitation to commit unlawful acts;
(c) violations of applicable laws or regulations;
(d) infringement of intellectual property rights;
(e) harassment, abuse, insult, harm, defamation, discrimination;
(f) transmission of false or misleading information;
(g) upload or distribution of malicious code or viruses;
(h) data mining or scraping;
(i) spam or phishing;
(j) obscene or immoral purposes;
(k) interference with security features of the services.
Violation may result in immediate termination of service.

9. Data Protection

The transfer of personal data is subject to our Privacy Policy, available on request or on our website.

10. Final Provisions

1. Amendments or additions to the contract or these Terms must be made in writing. Unilateral amendments by the customer are invalid.

2. Place of performance and payment is the location of the hotel.

3. Swiss law applies.

4. If any provision of these Terms is invalid or void, the validity of the remaining provisions shall not be affected. In all other respects, the statutory provisions shall apply.

Hotel Bären Ringgenberg GmbH
Hauptstrasse 128, 3852 Ringgenberg, Switzerland
Phone: +41 33 822 19 31
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
UID & VAT No. CHE-109.597.444
Effective date: 01 January 2022